Terms and conditions
The following terms and conditions refer specifically to the VitalityHealth Recommend a friend promotion.
You can also look at the Frequently asked questions for this promotion. If you can't find an answer to your question, you can raise an enquiry with our customer support team.
- “Our”/ “We” / “Us” means Vitality Health Limited trading as VitalityHealth.
- The “Promotion” means the Recommend a friend promotion which these Terms and Conditions specifically apply to.
- All existing VitalityHealth planholders who recommend a new member to VitalityHealth (“Referring Members”) shall be eligible to receive one (1) John Lewis gift card to the value of £50 (Pounds Sterling), per new individual member who purchases a VitalityHealth Personal Healthcare Plan. For the avoidance of doubt, the definition of a Referring Member does not include any person that has made a recommendation in their capacity as a professional broker, authorised representative or insurance intermediary.
- All new Referred Members who have registered for this promotion following a recommendation from a Referring Member, and who subsequently purchase a VitalityHealth Personal Healthcare Plan, shall also be eligible to receive one (1) John Lewis gift card to the value of £50 (Pounds Sterling). For the avoidance of doubt, only one (1) gift card will be given to the principal planholder of any group plan.
- This offer does not apply to existing VitalityHealth planholders adding new members to an existing VitalityHealth plan.
- Business customers are not eligible for this Promotion
- The Referring Member and Referred Member must both provide a valid, active email address. We cannot be held responsible for an invalid email address or other problems relating to the delays to the delivery of or non-receipt of emails, including the effect of spam filters.
- The Referring Member confirms that they have received the consent of the Referred Member to pass the Referred Member’s contact details to VitalityHealth for the purposes of this offer. In the event the Referring Member has not gained the Referred Member’s consent, the Referring Member will not be eligible to receive a gift card and shall be liable for any claim made by the Referred Member against VitalityHealth.
- The Referred Member must register for the Promotion before they take out their plan. They can register either through the online channel where they received the recommendation or by calling Vitality on 0800 779 955 and providing the unique short referral code (up to 5 digits) given to them by the Referring Member. If the Referred Member takes out a VitalityHealth plan through the online channel, they must stay on the same device (i.e. PC or phone) during the application process so the recommendation can be tracked.
- All transactions must be validated by Us before the Reward can be issued. Once the Referred Member's VitalityHealth plan has been live for three months, they and the Referring Member will become eligible for their rewards. The gift card will not be issued to either the Referring or the Referred Members should either cancel or suspend their VitalityHealth plan within three months of the inception date of the Referred Member’s VitalityHealth plan.
- When the Referring Member and Referred Member are eligible for their rewards, they will both receive an email asking them to visit a reward claim web page. On that page, they can choose to receive their reward either online (an email with a link to a PDF e-code voucher) or offline (a physical voucher in the post). If they choose to receive their reward offline, they must provide details of a postal address that the voucher can be sent to.
- The gift card is not transferable, non-exchangeable and cannot be redeemed for cash. We reserve the right to substitute the John Lewis gift card with another gift card of similar value, in the event the John Lewis gift card is unavailable due to circumstances beyond our reasonable control.
- We are unable to respond to queries about non-receipt of the Reward until 120 days after the Referred Member’s plan start date.
- If you believe you are eligible for a reward but have not received one, We will investigate your claim provided We receive your enquiry within 60 days of the Promotion closure date. In this case it may take longer to issue you with a reward.
- If you have any queries with regard to the reward and/or this Promotion, please contact the rewards customer services team using the enquiry form.
- Please note this Promotion is being monitored. We reserve the right to suspend or cancel transactions suspected of being fraudulent and such customers may have their details passed to the relevant authorities for further investigation.
- We accept no liability for lost entries and no responsibility for difficulties experienced in submitting an entry to this Promotion, including any technical, hardware or software failures of any kind or lost or unavailable network connections which may limit or prohibit an ability to participate in the Promotion.
- To the maximum extent permitted by law, We accept no liability for any loss, damage and/or personal injury suffered by participating in this Promotion and/or arising out of the enjoyment of the reward.
- Each Referring Member/Referred Member pair can only receive their respective rewards once.
- This Promotion is not available for use in conjunction with any other promotion. We reserve the right to alter, amend or terminate the Promotion at any stage without prior notice. This Promotion is administered by Optimise Media (UK) Limited on behalf of VitalityHealth.